ABOUT WESTMOUNT LIVING
West Mout Living is a small family run business that pride ourselves on good, honest customer care. Their passion as a quality retailer is not only spent sourcing the finest products from the most trusted suppliers at the best possible prices, but paramount to this is the service we provide to you – our customer – to ensure you leave us feeling totally satisfied. That is why every aspect of your purchase whether pre-sale advice, safe & secure online encrypted payment handling, post-order email notifications – so you are always kept informed, and after sale queries are looked after and dealt with professionally and efficiently by a friendly member of our team.
CHALLENGES
Understanding the rising trend in online shopping, Westmount Living decides to deploy a comprehensive eCommerce system to sell products directly to consumers instead of through offline store only.
The new system aims to lower the dependency of the brand on physical stores, as well as bring a seamlessly shopping experience to all users.
With the new eCommerce website, Westmount Living would like to provide customers with various promotion campaigns and better customer service both before and after purchase.
OUR SOLUTION: EXPERIENCE THE WORLD'S BEST ECOMMERCE PLATFORM
Ecommerce system development on Magento
As consulted by our consultant team, West Mount’s new eCommerce system is built on the Magento platform, in which admins can manage and classify all products/services via customer groups right on the backend. Not just featuring great management over product data, the order management system of Magento also works flawlessly, thus the admins’ workload being reduced dramatically with automatic order management from top to bottom.
Besides, website content like product information, blogs, news, and events are also effectively optimized for SEO, making it easier for users to locate the website. Moreover, West mount is able to create, implement and manage promotions and discounts right on the back-end website.
ERP system integration
Not just deploying the new eCommerce system, We also integrates it into the existing Pentamic ERP system of Westmount Living. Thus, all data is updated automatically in real-time without any need for manual effort.
Whenever an order is placed, all data will be sent to both the eCommerce and ERP systems of West Mount. Besides completing the order, admins can utilize this data in other marketing, upselling, and customer care activities. The product or inventory information is also automatically updated in both systems, assuring accuracy and avoiding time-consuming manual tasks.
Data migration
We migrated all the data from the old system (orders, customer, products & promotion) to the new eCommerce system.
