ABOUT WESTMOUNT LIVING
West Mout Living is a small family run business that pride ourselves on good, honest customer care. Their passion as a quality retailer is not only spent sourcing the finest products from the most trusted suppliers at the best possible prices, but paramount to this is the service we provide to you – our customer – to ensure you leave us feeling totally satisfied. That is why every aspect of your purchase whether pre-sale advice, safe & secure online encrypted payment handling, post-order email notifications – so you are always kept informed, and after sale queries are looked after and dealt with professionally and efficiently by a friendly member of our team.
CHALLENGES
Understanding the rising trend in online shopping, Westmount Living decides to deploy a comprehensive eCommerce system to sell products directly to consumers instead of through offline store only.
The new system aims to lower the dependency of the brand on physical stores, as well as bring a seamlessly shopping experience to all users.
With the new eCommerce website, Westmount Living would like to provide customers with various promotion campaigns and better customer service both before and after purchase.